Trouble Call Service & 24/7 On-Call Emergency Services
Service for Access Control systems can often be accomplished remotely when customers allow our team access to their network for service. We can connect directly to control panels via Internet Protocol (IP) direct connections or via our "Team Viewer" remote service software. Our team can utilize Team Viewer on a case by case basis or as a permanent installation on an existing computer within the network. We have dedicated service technicians for those problems that do require onsite customer service.

  • Full-time customer service representatives for trouble service call dispatching
  • Service vehicles with significant inventory materials reduce the added expense of return calls
  • 5/8/NBD - five days per week, within 8 normal business hours or the next business day.
  • Database Tracking of Service History
  • Reports for system transactions & alerts
  • See download page for current service rates

  • We provided 24/7 emergency service when desired.

  • Our emergency technology technicians are well versed with access control systems
  • Emergency service calls are billed on a "portal to portal" basis and at emergency rates
  • Please see "downloads" page for technology service rates
  • Call our toll free number for afterhours instructions (844) 225-4283

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